Something I have learned over time is always to keep away from bad companies. That is providers that treat you unfair or badly or is just simple bad at their business. Kayako Warning.
Some times this is not possible like with bank or post because there is no better option. However, when it truly is – run. Never use them again.
One company I have left and newer make use of again i Kayako. Kayako supply Kayako help desk.
Issue is that I had purchase life-time free upgrade.
I am going to shorten the background of hours of mails and contacts to this fact: it actually was all lie. Kayako found a way away from keeping their promise. I see it as being a Kayako fraud, nothing less.
I didn’t get the free upgrade.
This surely show an organization starting with ethics as well as a great service get destroyed simply by making money. Buyers are not worth anything anymore.
Greed replace ethics.
In order to help everybody else not get into trouble with Kayako I give this free advice based on Forty years being a international business man:
Do never make any type of business with Kayako. Save your selves the trouble of purchase expensive, invest a large amount of staff time and company money with the possibility of need to leave Kayako anyway when you get so badly treatment that you just must.